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Frequently Asked Questions

CE Requirements

What are my state requirements for continuing education?

Buying Classes

Do I need a PayPal account to purchase classes?

I need a receipt for classes I purchased

Logging Into The Website

I forgot my username or password (or I can't login)

Completion Certificates

How do I obtain my completion certificates?

When will you submit my completed classes to my state agency?

What time zone is used on my certificates for completion date?

Details About Courses

Do the courses require you to take an exam? What if I don't pass?

How long do I have to complete a class?

The timer at the end of the section doesn't seem to be working

How do I review a previous section, then resume where I was at?

Audio/Video Issues

What browsers & devices are supported?

During a course, I can't hear the audio.

How do I disable the audio?

I use an older Blackberry and cannot pause the audio

While taking a course on my mobile device, I cannot see the slide while simultaneously listening to the accompanying audio.

During a course, I have to scroll down to see the audio controls.

I am using Safari for Windows and cannot hear the audio.

I am using an old version of FireFox and cannot hear the audio.

I am using a Mac computer and the audio does not start automatically on each slide


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